Shipping policy

Shipping availability may vary depending on the delivery address and the shipping service offered during checkout.

We currently provide Free Standard Shipping on all orders.

Order Cut-Off Time

Orders submitted before 5:00 PM Central Time, Monday through Friday, are generally processed on the same business day.

Orders received after the daily cut-off time will be processed on the following business day. Orders placed during weekends or applicable holidays will begin processing on the next available business day.

Order Processing

Once payment has been successfully confirmed, orders generally require 1–3 business days to complete processing before dispatch.

Order processing may involve reviewing the order, confirming payment, preparing the products, packaging, and arranging dispatch.

Processing times can occasionally vary, including during holidays or periods of higher order volume.

Delivery Time

Following dispatch, delivery generally takes up to 7 business days.

The actual transit time may differ depending on the delivery destination and shipping service used for the order.

Estimated Total Delivery Time

The estimated overall delivery timeframe is 2–10 business days from the date the order is placed.

This estimate consists of:

Order Processing: 1–3 business days
Delivery After Dispatch: Up to 7 business days

These timeframes are estimates rather than guaranteed delivery dates and may be affected by the destination or other circumstances during shipment transit.

Order Tracking

When tracking is available for your shipment, tracking details will be included in the shipping confirmation email sent after your order has been dispatched.

Shipping Address

Please carefully review your shipping address and contact information before completing your purchase. Providing incomplete or incorrect address information may affect the delivery of your order.

Delivery Delays

In some situations, shipments may take longer than the estimated timeframe due to circumstances outside our control. These may include severe weather, holidays, unusually high shipping volumes, carrier-related delays, or transportation disruptions.

If your shipment appears to be delayed beyond the estimated delivery period, please contact our customer support team so we can review the situation.

Lost or Damaged Shipments

If your order appears to have been lost during transit or arrives damaged, please contact us using the information below. Include your order number and relevant details so that we can review the issue.

Business Days

For order processing purposes, business days generally refer to Monday through Friday, excluding applicable holidays.

Returns and Refunds

For details regarding returns, refunds, and applicable requirements, please review our separate Refund and Return Policy.

Contact Information

Business Name: Owen Miles
Legal Name: Owen Miles LLC
Company Number: 20268149773

Business Address:
1500 N GRANT ST STE 2345
DENVER, CO 80203
United States

Email: support@owenmiles.us
Phone: +1 720-798-9737

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time