Refund policy

Thank you for shopping with Owen Miles. This Refund & Return Policy explains how customers can request a return and the process for receiving a refund when a return is eligible.

30-Day Return Period

We provide a 30-calendar-day return period for eligible purchases.

Customers may submit a return request within 30 calendar days of the date their order was delivered. Requests submitted after this period may not qualify for a return or refund, except where otherwise required by applicable law.

Return Eligibility

To request a return, customers must contact our support team within the applicable 30-day return period.

Returned products should be in their original condition and must not show signs of misuse or intentional damage.

Once a returned item is received, its condition may be reviewed before a determination is made regarding refund eligibility.

How to Request a Return

Before returning any product, please contact us using:

Email: support@owenmiles.us

Please provide the following information with your request:

Order number
Name associated with the order
Email address used at checkout
Reason for requesting the return
Photos of the product, when relevant

After reviewing your request, our customer support team will provide the applicable instructions for returning the item.

Return Shipping

Instructions concerning return shipping will be provided after your return request has been reviewed.

Please do not send merchandise to the business address shown on this policy unless our customer support team specifically directs you to do so.

Refund Process

After the returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

When a refund is approved, it will be issued to the original payment method used for the purchase, generally within approximately 5–7 business days.

The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or is different from the product you ordered, please contact us as soon as possible after delivery.

Please include your order number and clear photographs showing the relevant issue so our team can review the request and determine the appropriate next steps.

Order Cancellation

If you would like to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated when the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be available. If this occurs, you may request a return after delivery in accordance with the terms of this policy.

Contact Information

Business Name: Owen Miles
Legal Name: Owen Miles LLC
Company Number: 20268149773

Business Address:
1500 N GRANT ST STE 2345
DENVER, CO 80203
United States

Email: support@owenmiles.us
Phone: +1 720-798-9737

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time

Policy Updates

Owen Miles may revise this Refund and Return Policy when necessary. Any updated version will be published on this page so customers can review the current terms.