FAQs

1. How do I place an order?

To place an order, browse the products available on our website and select the items you would like to purchase. Add your selections to the shopping cart, proceed to checkout, and complete the purchase using one of the payment methods available at checkout.

2. What time is the daily order cut-off?

Orders submitted before 5:00 PM Central Time, Monday through Friday, are generally processed on the same business day. Orders received after the daily cut-off are processed on the following business day.

3. How long does it take to process an order?

Most orders require approximately 1–3 business days to be processed before they are dispatched.

4. How long will my order take to arrive?

Orders generally take 1–3 business days to process before dispatch. Once an order has been dispatched, delivery generally takes up to 7 business days.

The total estimated delivery period is approximately 2–10 business days from the date the order is placed, depending on processing time and the delivery destination.

5. Do you offer free shipping?

Yes. Free Standard Shipping is available for all orders.

6. Which shipping carrier will deliver my order?

The carrier used for an order may depend on the delivery destination, selected shipping service, and other order details. Shipping information will be provided where applicable.

7. Will I receive tracking information?

Yes. When tracking is available for your shipment, tracking details will be included in the shipping confirmation email sent after your order has been dispatched.

8. Can I cancel or make changes to my order?

If you need to cancel an order or request a change, please contact us as soon as possible. We can only accommodate these requests when the order has not yet been processed or dispatched.

9. What if my order arrives damaged or I receive the wrong item?

If your order arrives damaged, defective, or contains an item different from what you ordered, please contact our customer support team. Include your order number and, when applicable, clear photos of the item and its packaging so we can review the matter.

10. How can I reach customer support?

You can contact Owen Miles using the following information:

Business Name: Owen Miles
Legal Name: Owen Miles LLC
Company Number: 20268149773

Business Address:
1500 N GRANT ST STE 2345
DENVER, CO 80203
United States

Email: support@owenmiles.us
Phone: +1 720-798-9737

11. Is my connection to the Owen Miles website secure?

Our website uses HTTPS encryption for connections to the website. Payment transactions are processed through the payment methods made available during checkout. Customers are encouraged to review the information displayed at checkout before completing their purchase.